Frequently asked questions

1) Is it possible to return a purchased item?

Certainly! If you want to return an item, you have a 30-day window from when you received your order. We'll refund the purchase price (minus Shipping & Handling) but do keep in mind there's a 15% restocking fee. Just a heads up, you'll be responsible for any shipping charges related to the return. Feel free to reach out if you have any questions!

Certainly! If you want to return an item, you have a 30-day window from when you received your order. We'll refund the purchase price (minus Shipping & Handling) but do keep in mind there's a 15% restocking fee. Just a heads up, you'll be responsible for any shipping charges related to the return. Feel free to reach out if you have any questions!

2) What is the shipping method for orders within the USA and Canada?

We ship to the USA and Canada via UPS with free ground shipping.

We ship to the USA and Canada via UPS with free ground shipping.

3) How are items shipped within European Union destinations, and which courier service is used?

For deliveries within the European Union, we utilize DPD, offering free ground shipping for the majority of items in the majority of countries.

For deliveries within the European Union, we utilize DPD, offering free ground shipping for the majority of items in the majority of countries.

4) What shipping method is used for international destinations outside the European Union, and what is the corresponding cost?

Shipping to all other international destinations is facilitated through an appropriate International Courier. Shipping costs are calculated on checkout.

Shipping to all other international destinations is facilitated through an appropriate International Courier. Shipping costs are calculated on checkout.

5) To which European country do you not provide shipping services?

Unfortunately, we cannot currently ship to Switzerland and Turkey.

The restriction for Switzerland is due to elevated shipping costs and ongoing challenges. We recommend considering eBay as an alternative platform and utilizing the eBay Global Shipping option, which currently offers the most viable solution.

We are actively engaged in finding optimal shipping solutions for our valued customers in Switzerland and Turkey.

Unfortunately, we cannot currently ship to Switzerland and Turkey.

The restriction for Switzerland is due to elevated shipping costs and ongoing challenges. We recommend considering eBay as an alternative platform and utilizing the eBay Global Shipping option, which currently offers the most viable solution.

We are actively engaged in finding optimal shipping solutions for our valued customers in Switzerland and Turkey.

6) Do you offer a same-day shipping?

We cannot guarantee same-day shipping in the EU due to time zone differences. However, we assure you that your order will be processed on the next business day.

We cannot guarantee same-day shipping in the EU due to time zone differences. However, we assure you that your order will be processed on the next business day.

7) How are orders processed if received on weekends and holidays?

Orders placed on weekends or holidays will be processed on the next business day, following the US holiday calendar.

Orders placed on weekends or holidays will be processed on the next business day, following the US holiday calendar.

8) When can customers expect to receive a tracking number for their orders?

You will receive a tracking number via email within one or two business days.

You will receive a tracking number via email within one or two business days.

9) Can customers track their orders in real-time using the provided tracking number?

Once you've received your tracking number, you can monitor your purchases in real-time on the courier's website.

Once you've received your tracking number, you can monitor your purchases in real-time on the courier's website.